Prepaid Card, Device broken, Currently abroad, Cannot receive SMS TAN

Hello O2 Team, 

I am writing to request an urgent replacement for my prepaid eSIM. 

My phone is completely broken and cannot be turned on, which means I am unable to receive the SMS TAN (verification code) to log into my "Mein O2" app or portal. To make matters worse, I am currently staying abroad, so I cannot visit an O2 Shop in Germany. 

Here are my basic account details: 

* My O2 Phone Number: [+xxxxxxx613]

* My SIM Card Type: Prepaid Card

Since I am overseas and my device is dead, I cannot receive any SMS. Could a moderator please contact me via Private Message (PN) to verify my identity (via passport or my 4-digit portal password) so that you can help me bypass the SMS verification or send me a new eSIM activation profile? 

Thank you very much for your urgent help! 

Best regards,

Edit o2_Kathi 24.08.26 Personal information removed