Prepaid aufladen

I called the english hotline but they only deal with contract not prepaid. called also the prepaid hotline multiple times but none of them speak english 

everytime i try to charge my guthaben via credit card or paypal it doesn't go through the payment goes back to my account mentioning something like fehler i dont quite recall 

i don’t know if it is blocked or something this is the first time it has happened usually it goes right theough without any issue 

o2_Giulia, 10.11.2025, 15:14: verschoben von O₂ Prepaid zu English O₂ Community: Mobile