Hi - I have a pay-as-you-go SIM and have left Germany. In the move I didn’t cancel the phone and now it’s costing me €40 Euro a month. How do I cancel the contract please, and is there a way to get any money refunded for non use (basic contract and monthly top up that I’d set up). Can I email someone my Abmeldung as proof ? Thanks.
Lösung von o2_Manuela
Zur Antwort springen
Hello
welcome to our community! 😊
What exactly do you mean with a pay-as-you-go SIM?
Maybe a prepaid tariff?
prepaid tariffs can be canceled immediately.
You can send us a cancellation via post:
Telefónica Germany GmbH & Co. OHG
Kundenbetreuung
90345 Nürnberg
You can also fill out a online-form for cancellation.
If you have credit on your tariff, you can fill out the form for the credit payout.
I am not sure if a refund can be given. After more information from you, we can check it.
Best regards,
Manuela
Edit by o2_Manuela: sentence added. // 19.08.22, 11:07 Uhr
Thank you. I mean I pay €20 a month for the Sim and then top up €20 euro. I’ll complete both forms and send in. Thanks
Hello
you are welcome. 😊
Maybe you have a automatic top-up via SEPA-Payment?
Packs are automatically renewed when there is sufficient credit.
Best regards,
Manuela
Thank you. I tried the link to the online form but it wouldn’t send. Tried it a number of different times. I’ve printed the other form and sent in the post so i hope that works.
Hello
I am sorry, I think the online form is only for postpaid tariffs because you need a costumer number.
Good that you printed out the other form and send it to us. 😊
That will work.
Should I deactivate the automatic top-up via SEPA-Payment for you?
Best regards,
Manuela
Hi Manuela - yes please. Please cancel whatever you can. Thanks.
Hello
i deactivated the automatic top-up for you.
Should the SEPA-Mandate be completely revoked?
Right now I cannot see any letter from you about the cancellation of your prepaid sim.
When exactly did you sent it to us? On the 23.08?
Best regards,
Manuela
Hi. Yes I posted it on 22.08 but from UK so it may take a week. If you have an email I can send you my ‘Abmeldung’ - Stupidly I didn’t take a photo of the form or letter I sent. Attached is proof of letter postage. Thanks. Simon
Edit by o2_Manuela: Reference number deleted. / 29.08.22, 13:33 Uhr
Hello
the document for the “Abmeldung” is not necessary.
Your prepaid tariff will be deactivated immediately upon arrival of the cancellation
I will take a look in the system in the next days and write to you when the termination is there.😊
Should the SEPA-Mandate be completely revoked?
Best regards, 🌸
Manuela
Thanks. Yes please revoke any / all payments. Thanks.
Hello
I have good news:
Everything is already cancelled/terminated, your sim is locked.
Your credit will be payed out to your bank account.😊
So everything necessary is done finally 😉
Do you have further questions? I am happy to help you.
Best regards, 🌸
Manuela
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
