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Hello,

I have a postpaid contract for a o2 sim. Recently, I was away from Germany for two months and the sim stopped working (no signal and couldn't receive sms/calls).

Now I'm back in germany and still the sim doesn't work (no signal but it shows sim (o2) is active)

My contacts who tried to contact me receive the following message.

"Um die erreichbarkeitsinfo zu deaktivieren drücken sie bitte die 2. Wenn sie hilfe benötigen drücken sie die 0". 

Could anyone help me with this issue?

 

 

Hi @Handy4747, 

 

welcome to our English Community. 

 

I regret that you cannot receive calls with your sim-card at the moment. The message that the persons receive who call you is quite strange. 

 

Did you already find a solution? 

 

If not, please do not hesitate to contact us here again. 

 

Loving greetings,

Tobias

 

 

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