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Porting my prepaid O2 number to another network is rejected!

J
Rang

Hello O2

I called O2 support and they are claiming that they released my prepaid number on 06.03.2024 and I can take it to another provider from that day. On the other hand, Vodafone texted me and they are saying O2 is rejecting your porting request and you should inform them and try again! I called O2’s support several times and they told me the same thing (the number is released)! I’m confused whose fault is it and why I’m not able to take my number with me?!

By the way, My prepaid O2 number is valid till 05.04.2024. What should I put in these fieldes “Zu welchem Datum hast Du Deinen bisherigen Vertrag gekündigt?” & “Gültigkeitsdatum Opt-In?” on Vodafone’s website?

I'm hoping to receive an answer quickly since I don’t have too much time for porting. Thanks in advance.

10 Antworten

Bumer
Rang

@JesusIsMyLord 

Was the commission placed *immediately* or *after the end of the contract*?

J
Rang

@JesusIsMyLord

Was the commission placed *immediately* or *after the end of the contract*?

I chose “Immediately” as I remember.

Bumer
Rang

then send Vodafone the data sheet where the opt-in can be seen.

J
Rang

then send Vodafone the data sheet where the opt-in can be seen.

I’m not sure what the opt-in is?! This is what O2 sent to me based on my request for porting:

Lieber o2 Kunde,

bitte verwenden Sie folgende Daten für den Auftrag zur Rufnummernmitnahme bei Ihrem neuen Anbieter:

Vorname: ****
Nachname: ****
Geburtsdatum: ****
Mobilrufnummer zur Mitnahme: 49176*****
Anbieterkennung: O2DE
Kündigungsdatum:
Freigabe der Rufnummer gültig bis: 05.04.2024

Freundliche Grüße
Ihr o2 Team

Bumer
Rang

Exactly, that's what I mean. Send this to Vodafone.

J
Rang

Exactly, that's what I mean. Send this to Vodafone.

How can I send this to them? I just have a page on their website to fill it out and there is no place that I can attach this answer from O2 to it.

On Vodafone’s website there are two questions which I don’t know how should I answer them:

“Zu welchem Datum hast Du Deinen bisherigen Vertrag gekündigt?” & “Gültigkeitsdatum Opt-In?”

Bumer
Rang

“Gültigkeitsdatum Opt-In?”

Freigabe der Rufnummer gültig bis: 05.04.2024

J
Rang

Finally, O2 released my number and I’m able to take it. I think they saw this discussion and that’s why they released my number! Overall I didn't have a good experience with O2! They rejected my request to make a data contract for two years but Vodafone accepted me and that's why I'm leaving O2.

Bumer
Rang

Okay, I wish you all the best.

o2_Giulia

Hello @JesusIsMyLord,

welcome to our o2 Community 😀

Please excuse my late reply, unfortunately we cannot always answer all inquiries immediately.

I am pleased that your concern has already been resolved. To ensure smooth phone number portability, it is necessary that all information is correct. We therefore send the necessary data accordingly so that everything works when you apply to the new provider.

Please let us know if you have any further questions.

Best regards

Giulia

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