Dear O2 team,
Could you please release my prepaid number for me to take to another provider?
I have sent a post with the signed “ Call number portability and termination of the mobile phone contract ” to Customer Care, 90345 Nuremberg. Could you check if it ’s received and been proceeded?
Thanks in advance for your help.
Best regards,
Joseph
Hello
I had a look at the system and you number is already released 
You can now take it with you to your new provider.
Kind regards Ines.
Hello Ines,
Thanks for your follow up on this. I’ve also made phone call yesterday to your customer service and therefore the number is released now.
Best regards,
Joseph
Hello
I am pleased that the customer service clarified your concerns :)
If you have any further questions, please contact us again.
Best regards
Cora
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