HI @Vprq 

welcome to our o2 community. 

I set the opt-in to your mobile phone number. Please put some money in your acccount for paying the porting fee (currently 6,65 EUR) Then your new provider can go and get the number for you.

Greetings

Hello,

Dear O2 team,

 Could you please release my O2 number for porting to another provider?

Regards

Sherin

Hello @Sherike ,

welcome to the o2 Community .

Please contact the hotline for this. As a preventive measure against fraudulent behaviour with number portings we can currently not set the opt-in for you here.

Kind regards, Sven