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Port in failed for my Prepaid Number

S
Neuling

Hello, 

I requested for releasing my number for port in from my O2 number to Lebara service provider. My number was released for port in as well but when the other service provider tried to port in, it failed. I recieved the email stating : leider wurde die Mitnahme der Rufnummer +491762653XXXX abgelehnt. Der Grund für die Ablehnung der Rufnummernmitnahme ist: Sperrvermerk bereits vorhanden.

Can anyone please help to solve this issue. 

Thank you! 

Lösung von o2_Ines

Hi @Sujiadhi, welcome at our community.

I am sorry, we have no information as to why porting should not be possible. Please ask your new provider about this.

Kind regards, Ines.

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3 Antworten

Vilureef
Superstar
  • Vilureef
  • 50002 Antworten
  • 10. August 2023

Hello @Sujiadhi,

Have you requested number portability from another provider?

Best regards

-
S
Neuling
  • Sujiadhi
  • Autor
  • Neuling
  • 1 Antwort
  • 10. August 2023

Hello @Vilureef  

Yes, I have. That's from I got this port in request failed email/error I mentioned.

Thank you 

o2_Ines
  • o2_InesModeratorin
  • Moderatorin
  • 5712 Antworten
  • Lösung
  • 12. August 2023

Hi @Sujiadhi, welcome at our community.

I am sorry, we have no information as to why porting should not be possible. Please ask your new provider about this.

Kind regards, Ines.

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