Skip to main content
Warum O2 Service
Gelöst

Please release my number for porting

N
Neuling

Hi,

I want to forward my number to another provider, I already sent confirmation paper to you address with post, I already have credit on my account so please release my number.

Thanks

 

edit o2_Solveig: verschoben von Prepaid → English Community Mobile

Lösung von MXP_Alex

Hi @noskurt,

you can release the number via “My o2” app, via o2 Community, via phone call or via chat. But a letter via mail is also possible.

Please have in mind that the mobile number portability is free of charge. To get your money back you can use this form: https://www.o2online.de/assets/blobs/pdfs/prepaid-guthabenauszahlung/

Kind regards,
Alex

18.07.2023 o2_Katja: Link aktualisiert

Zur Antwort springen
War das hilfreich für dich?

2 Antworten

MXP_Alex
Star
Forum|alt.badge.img
  • MXP_AlexStar
  • 1984 Antworten
  • Lösung
  • 2. April 2022

Hi @noskurt,

you can release the number via “My o2” app, via o2 Community, via phone call or via chat. But a letter via mail is also possible.

Please have in mind that the mobile number portability is free of charge. To get your money back you can use this form: https://www.o2online.de/assets/blobs/pdfs/prepaid-guthabenauszahlung/

Kind regards,
Alex

18.07.2023 o2_Katja: Link aktualisiert

o2_Jessica
  • o2_JessicaTeam
  • Team
  • 14880 Antworten
  • 12. April 2022

Hello @noskurt,

nice to have you with us in the community! 💙

Has your concern been resolved in the meantime thanks to @MXP_Alex's help?

If you have any further questions or concerns, please do not hesitate to contact us.

Kind regards
Jessica 🌷

Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica