please help to reset esim

Hello ​@alex-phone 🙂
It's great that you're getting in touch with us here.
Have you already tried eSIM activation via our My o2 app?
Best regards, Kathi

yes,  My o2 app  perform the same. both website and app can not work.

please reset the esim. and i will try to download the esim to phone or watch again.

do you need the esim information?

xxxxxx• eSIM

xxxx eSIM

xxxxxx • eSIM

edit o2_Gerrit 03.03.2025 hidden personal data

Hello ​@alex-phone,

 I hid the SIM numbers, but before I did order an exchenge for a new eSIM for each. You will receive the profiles by e-Mail.

Best Regards,

Gerrit

Edit o2_Kathi 03.07.25 Personal data (phone number and SIM card number) removed

O2 website never active esim successful, what is wrong?

Hello ​@alex-phone,

do you want to activate a new eSIM or switch from an old SIM or eSIM to a new one?

For which device do you want to activate the eSIM?

Best Regards,

Gerrit