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Phone stolen and cannot contact support or lock via Website!

  • July 31, 2022
  • 2 Antworten
  • 73 Aufrufe
J
Besucher:in

I purchased a phone from O2 months ago and gave it to my wife and she put her SIM card in it, I moved my card into a business phone I was provided.

Someone just grabbed the phone I have financed from O2 from my wife’s purse and ran off of the train! We came home and cannot get in touch with support and each time I access the Webapp to deactivate the SIM card, it says that there is an error and cannot move forward.

Please someone help as soon as possible!!!

Lösung von o2_Lars

Hello @JaredB364293, welcome to our o2 community :-)

I am sorry to hear that your phone was stolen ;-/ Regarding the deactivation of your wives SIM card, I hope you were already able to get in touch with our customer service?

In case you still need help just drop a note in this thread and we will have a look into this :-)

Regards,

Lars

PS: If you call our normal hotline outside of business hours you will be told a phone number for urgent issues like this one. So a SIM card can also be deactivated no matter what time it is :-)

    2 Antworten

    schluej
    Legende
    • schluej
    • July 31, 2022

    Moin,

    it is the dsl Hotline but maybe the could help

    0800 1237744

    Live long and prosper 🖖
    o2_Lars
    o2_Lars
    • o2_LarsModerator
    • Moderator
    • Lösung
    • July 31, 2022

    Hello @JaredB364293, welcome to our o2 community :-)

    I am sorry to hear that your phone was stolen ;-/ Regarding the deactivation of your wives SIM card, I hope you were already able to get in touch with our customer service?

    In case you still need help just drop a note in this thread and we will have a look into this :-)

    Regards,

    Lars

    PS: If you call our normal hotline outside of business hours you will be told a phone number for urgent issues like this one. So a SIM card can also be deactivated no matter what time it is :-)

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    schluej
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