Skip to main content
Warum O2 Service
Gelöst

Phone stolen and cannot contact support or lock via Website!


I purchased a phone from O2 months ago and gave it to my wife and she put her SIM card in it, I moved my card into a business phone I was provided.

Someone just grabbed the phone I have financed from O2 from my wife’s purse and ran off of the train! We came home and cannot get in touch with support and each time I access the Webapp to deactivate the SIM card, it says that there is an error and cannot move forward.

Please someone help as soon as possible!!!

Lösung von o2_Lars

Hello @JaredB364293, welcome to our o2 community :-)

I am sorry to hear that your phone was stolen ;-/ Regarding the deactivation of your wives SIM card, I hope you were already able to get in touch with our customer service?

In case you still need help just drop a note in this thread and we will have a look into this :-)

Regards,

Lars

PS: If you call our normal hotline outside of business hours you will be told a phone number for urgent issues like this one. So a SIM card can also be deactivated no matter what time it is :-)

Zur Antwort springen
War das hilfreich für dich?

2 Antworten

schluej
Superstar
  • 15758 Antworten
  • 31. Juli 2022

Moin,

it is the dsl Hotline but maybe the could help

0800 1237744


o2_Lars
  • Moderator
  • 23616 Antworten
  • Lösung
  • 31. Juli 2022

Hello @JaredB364293, welcome to our o2 community :-)

I am sorry to hear that your phone was stolen ;-/ Regarding the deactivation of your wives SIM card, I hope you were already able to get in touch with our customer service?

In case you still need help just drop a note in this thread and we will have a look into this :-)

Regards,

Lars

PS: If you call our normal hotline outside of business hours you will be told a phone number for urgent issues like this one. So a SIM card can also be deactivated no matter what time it is :-)


Deine Antwort