I purchased a phone from O2 months ago and gave it to my wife and she put her SIM card in it, I moved my card into a business phone I was provided.
Someone just grabbed the phone I have financed from O2 from my wife’s purse and ran off of the train! We came home and cannot get in touch with support and each time I access the Webapp to deactivate the SIM card, it says that there is an error and cannot move forward.
Please someone help as soon as possible!!!
Gelöst
Phone stolen and cannot contact support or lock via Website!
Lösung von o2_Lars
Hello
I am sorry to hear that your phone was stolen ;-/ Regarding the deactivation of your wives SIM card, I hope you were already able to get in touch with our customer service?
In case you still need help just drop a note in this thread and we will have a look into this :-)
Regards,
Lars
PS: If you call our normal hotline outside of business hours you will be told a phone number for urgent issues like this one. So a SIM card can also be deactivated no matter what time it is :-)
Moin,
it is the dsl Hotline but maybe the could help
0800 1237744
Live long and prosper 🖖
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- Lösung
Hello
I am sorry to hear that your phone was stolen ;-/ Regarding the deactivation of your wives SIM card, I hope you were already able to get in touch with our customer service?
In case you still need help just drop a note in this thread and we will have a look into this :-)
Regards,
Lars
PS: If you call our normal hotline outside of business hours you will be told a phone number for urgent issues like this one. So a SIM card can also be deactivated no matter what time it is :-)
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