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Phone contract Mobile M Flex mit 30 GB+

  • Juli 15, 2025 8:33 AM UTC
  • 7 Antworten
  • 71 Aufrufe
Besucher:in

I made a contract with you for 2 years with an esim.Ive paid the first month and the activation fee and in the email you have sent me you said that youll send shortly another one with further instructions.Its been 3 days and I havent received anything.I need the phone number asap,thank you 
Edit o2_Bianca 15.07.25 10:37Uhr: Moved from Sim Karte Bestellung&Aktivierung to English o2 Community mobile

Lösung von Bumer

The QR code will be sent by post.

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7 Antworten

Bumer
Legende
  • BumerLegende
  • Juli 15, 2025 8:37 AM UTC

First of all, you signed a Flex contract, not a two-year contract. And you haven't paid anything yet. That's only due when the card is activated.

o2_Daniela
  • o2_DanielaModeratorin
  • Moderatorin
  • Juli 16, 2025 7:02 AM UTC

Hello ​@Flackodeutch,

Wwelcome to the o2 Community.😀

You are not currently registered here in the o2 Community with your contract, so we cannot
access your customer data to take a look. When exactly did you order the contract?

Best regards
Daniela

Hat dir eine Antwort weiter geholfen? Perfekt, dann markiere diese bitte als "Lösung", damit hilfst du auch weiteren Leuten. :-)
Besucher:in
  • Flackodeutch
  • Autor
  • Besucher:in
  • Juli 16, 2025 7:15 AM UTC

Saturday morning I ordered the contract and I could not register with my personal data because I do not have a number yet.How much longer is this going to take? Thank you 

Bumer
Legende
  • BumerLegende
  • Juli 16, 2025 8:18 AM UTC

The SIM card will take about 1 week to arrive by post.

    Besucher:in
    • Flackodeutch
    • Autor
    • Besucher:in
    • Juli 16, 2025 8:21 AM UTC

    How's an Esim gonna arrive by post?Don't you activate it online?Isn't that the whole point of requesting an E sim instead of a normal sim card?

      Bumer
      Legende
      • BumerLegende
      • Lösung
      • Juli 16, 2025 8:23 AM UTC

      The QR code will be sent by post.

        o2_Daniela
        • o2_DanielaModeratorin
        • Moderatorin
        • Juli 16, 2025 10:05 AM UTC

        Hello ​@Flackodeutch,

        thank you for your feedback. I see that you have already received great support from Bumer here.
        Many thanks for that. I can only join you in asking for your patience. The letter will arrive in the
        next few days😊

        Best regards
        Daniela

        Hat dir eine Antwort weiter geholfen? Perfekt, dann markiere diese bitte als "Lösung", damit hilfst du auch weiteren Leuten. :-)
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