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Phone call not working

  • February 4, 2025
  • 10 Antworten
  • 104 Aufrufe
F
Besucher:in

Hello, 

I joined the o2 sim card community in mid january. The mobile data is fine, the internet works, i can gain access to wifi fine, I can also send SMS. However, i cannot phone or recevie phone calls from other people ! When i try to phone people, it rings once and then hangs up. 

I can phone on Whatsapp though which is odd.

Its definetly not my phone the problem as this has never happened before (Samsung A25 5G), and my old sim card could still phone and receive calls. (i was with Bouygue Telecom before). 

Can you tell me how this can be fixed ?

Thank you for your help. 
Edit o2_Bianca 04.02.25 11:02Uhr: Moved from Mobilfunkdienste to English o2 Community mobile

 

Lösung von o2_Daniela

Hello ​@Fbjones04,

welcome to the o2 Community.🤗

I see that you have already received some support here. Thank you very much💙
I've had a look at this. The contract you have taken out is an o2 Data M Flex contract. This contract is an Internet-only contract.
This means that telephony, neither incoming nor outgoing, is possible.
I assume that this was not what you wanted?

Best regards
Daniela

10 Antworten

bs0
Legende
Forum|alt.badge.img+43
  • bs0Legende
  • Legende
  • February 4, 2025

WhatsApp uses the Internet so that is not odd.

Are you able to try the SIM in a different phone?

In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
o2_Daniela
F
Besucher:in
  • Fbjones04
  • Autor
  • Besucher:in
  • February 4, 2025

No unfortunatly not. 

Sächsin
Legende
  • SächsinLegende
  • February 4, 2025

Welchen Tarif nutzt du genau?

Politik: ein Streit der Interessen, der sich als Wettstreit der Prinzipien ausgibt. Ambrose Bierce ------ Der Kluge lernt aus allem und von jedem, der Normale aus seinen Erfahrungen und der Dumme weiß alles besser. Sokrates --------- Nein, ich bin kein Fußabtreter!
o2_Daniela
o2_Daniela
  • o2_DanielaModeratorin
  • Moderatorin
  • Lösung
  • February 4, 2025

Hello ​@Fbjones04,

welcome to the o2 Community.🤗

I see that you have already received some support here. Thank you very much💙
I've had a look at this. The contract you have taken out is an o2 Data M Flex contract. This contract is an Internet-only contract.
This means that telephony, neither incoming nor outgoing, is possible.
I assume that this was not what you wanted?

Best regards
Daniela

Hat dir eine Antwort weiter geholfen? Perfekt, dann markiere diese bitte als "Lösung", damit hilfst du auch weiteren Leuten. :-)
o2_Daniela
  • o2_DanielaModeratorin
  • Moderatorin
  • February 11, 2025

Hello ​@Fbjones04,

I would like to ask you again whether the answers here have helped you and whether you have received all the information you need?

If you have any further questions, we'll be happy to help you here. 😊

Best regards
Daniela

Hat dir eine Antwort weiter geholfen? Perfekt, dann markiere diese bitte als "Lösung", damit hilfst du auch weiteren Leuten. :-)
F
Besucher:in
  • Fbjones04
  • Autor
  • Besucher:in
  • February 11, 2025

Hello ​@o2_Daniela ,

Thank you for your reply ! If i can modify my contract so that it involves phoning, that would be very much appreciated. 

Please tell me if i need to contact someone to do this :)

Thank you for your time !

o2_Daniela
  • o2_DanielaModeratorin
  • Moderatorin
  • February 13, 2025

With pleasure ​@Fbjones04 

Unfortunately, it is not possible to change the tariff as it is only a data tariff. In this case, you would have
to cancel it and take out a new one.🙈

Have a look here:

https://www.o2online.de/tarife/

There you will find our current tariffs and what they cost🙂

Best regards
Daniela

Hat dir eine Antwort weiter geholfen? Perfekt, dann markiere diese bitte als "Lösung", damit hilfst du auch weiteren Leuten. :-)
o2_Daniela
  • o2_DanielaModeratorin
  • Moderatorin
  • February 17, 2025

​@Fbjones04,

I would like to ask if you have been able to take a look at the tariffs in the meantime?
Have you found the right one for you?😊

If you have any questions about the tariffs, please let us know.😀

Best regards
Daniela

Hat dir eine Antwort weiter geholfen? Perfekt, dann markiere diese bitte als "Lösung", damit hilfst du auch weiteren Leuten. :-)
F
Besucher:in
  • Fbjones04
  • Autor
  • Besucher:in
  • March 11, 2025

​@o2_Daniela 

 

I believe I saw an offer for 24.99 euros a month for people under 29 years of age which includes SMS, Phonecalls, 100 GB a month and the possibility of cancelling the contract at any time. (I need German internet till july/august so a 24 month contract is not suitable for me)

Would it be possible for you to help me switch contracts ? 

Thank you in advance ! 

Best regards. 

 

o2_Solveig
  • o2_SolveigModeratorin
  • Moderatorin
  • March 17, 2025

Hello ​@Fbjones04 ,
you are currently using a data contract.
Without SMS and telephone flat rate. 
With these tariffs, you can technically only switch from a data contract to a data contract. 

You can cancel this contract and simply take out a new one at the conditions you have seen. 
Kind regards, 
Solveig 

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