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Good evening. I am a student here in Germany. I was in Munich and I went to an O2 Shop to ask about the monthly installment plan for an iphone. The guy that attended to me said that I needed to be a member of O2 before I can apply for a phone. He then said he was going to register me up for a sim card contract first and after that, he'll register me for the phone. We were together for a while and he then said my contract has been completed. I has to pay 40 Euros in cash first and then he also told me that I will pay 40 Euros for the first month and then subsequently, I will have to pay 24 Euros per month for the 280gb. All that happened on the 27th of September, 2024. I moved out of Munich on the 1st of October and came to Kiel and I have been contacting the guy about the phone plan but he kept telling me that the phone wasn't available and will not be available for a long time. After a while, he stopped picking my calls and there's no way I could reach him. The only reason I took out the sim contract was to be a customer so I could get a device plan but I couldn't. Along the line, my old phone got spoilt and I was forced to buy another phone and that means that I do not also need the iphone anymore. I came to Kiel for my master's program and so, I have WiFi in my room and in my university which I'm already paying for. Hence, I am writing to you to kindly help me through the process of withdrawing the contract as I have no need for it anymore. I would appreciate all the help I can get. 

Also, if not an entire termination, if I could get an amendment to the current contract because I honestly do not need that much GB of data with the unlimited I'm already paying for in my accommodation. So, if there's also a way to reduce the price of my plan so that I get a smaller package rather than completely withdrawing, please let me know that too. 

Thank you so much for your help.

18.10.2024 13:34 o2_Katja: moved from Mobilfunk

Moin Moin @Cropillos,

U was created…

You could buy a phone from O2 without a contract. Could be done also online!

So you sign a contract in a shop you could only cancel the contract at the end of the runtime!

If your contract has no flex in the name, the contract has a runtime of 24 Month.

To cancel the contract at the end of the runtime use https://info.o2online.de/kuendigung/

Yes, thank you for your answer. To be honest, I no longer need the plan and therefore request an early termination as a gesture of goodwill. The initial purpose of the contract couldn't be fulfilled and I don't need the phone anymore. I also cannot afford to continue paying for this plan because I am already paying here. That is why I need either a smaller package or a termination. 

I wish they explained all these to me before I signed the contract. 

Thank you

Goto the Verbraucherzentrale Schleswig-Holstein e.V. - Beratungsstelle Kiel Walkerdamm 17, 24103 Kiel

ask them for help. Maybe the store made a formal error that will help you now! 

@schluej This should be much simpler. If the phone has not been delivered yet, the contract can still be cancelled. The IPhone 16 is not yet available without a mobile contract.

@Cropillos Send an email to widerruf@cc.o2online.de and request cancellation explaining that the shop is not willing to help you.

@bs0 i think this was a contract with out a Phone

I needed to be a member of O2 before I can apply for a phone.

I hope you are right @bs0 and i will be wrong!

Hello @Cropillos 😊

I would suggest you write us an e-mail to widerruf@cc.o2online.de like bs0 postet above. You can add further infos about the shop visit to better understanding whats happened there. If you do this and if its okay for you, can you keep us in touch here?

Best regards,

Michi

Hello, this is a reminder that I have sent an email to that address and even sent a reminder but no response nor solution has been provided. 

What exactly is causing this delay and for how long do I have to wait?

@Cropillos 

as we don’t have any access to your customer data right here please get in touch with us by calling the english helpline: 089 66 66 30 08 1

Our colleagues can take a look into the progress of your cancellation request.


Greetings

Manga

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