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Payment problem

  • May 16, 2021
  • 2 Antworten
  • 96 Aufrufe
V
Besucher:in

I've given SEPA for my bill payments it's didn't get deducted because of not having enough balance. Please try again now I've enough balance in the account now

 

(Thread moved to our english community, o2 Michi)

Lösung von bs0

A second attempt to debit the amount from your account will not be made. If the payment failed you will need to transfer the amount due to o2. The account details are in the invoice. 

    2 Antworten

    bs0
    Legende
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    • bs0Legende
    • Legende
    • Lösung
    • May 16, 2021

    A second attempt to debit the amount from your account will not be made. If the payment failed you will need to transfer the amount due to o2. The account details are in the invoice. 

    In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
    o2_Michi
    o2_Michi
    • o2_MichiModerator
    • Moderator
    • May 16, 2021

    Hi @Vineel,

     

    welcome to our community. :relaxed:

     

    Unfortunately we’re not deducting a second time if the first deduction attempt failed. In this case you need to transfer the invoice amount. If this is successful, further bills will be deducted again.

    We have a FAQ with detailled informations reagrding this issue:

    If you have further questions feel to free to ask us.

     

    Best regards,

    Michi

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