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payment failures

  • February 23, 2023
  • 4 Antworten
  • 40 Aufrufe
K
Besucher:in

Good afternoon .I got a very important problem and I would like someone to advice me....I entered O2 online and I figured out that I hadn't payed my last 3 monthly bills for a mobile phone device...as a result I saw that I now have to pay the whole amount instead of laying every month ...What is your advice ?

24.02.2023 11:01 o2_Katja: moved to english community, previously Mobilfunkvertrag

    4 Antworten

    0179LoopUP
    Legende
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    • 0179LoopUPLegende
    • Legende
    • February 23, 2023

    @Kostaskara2310 

    Hello, do you mean your MyHandy contract? Did you perhaps go to early redemption or what do you think?

    Zufriedener O₂ Kunde mit insgesamt 5 Verträgen / O₂ Home DSL250 + MyHandy📱 Verträge - Kann O₂ nur weiterempfehlen 💙
    o2_Steffen
    K
    Besucher:in
    • Kostaskara2310
    • Autor
    • Besucher:in
    • February 23, 2023

    @Kostaskara2310

    Hello, do you mean your MyHandy contract? Did you perhaps go to early redemption or what do you think?

    Yes that's what I mean ...I don't know what happened I think that this happened from the payment failures 

    o2_Steffen
    0179LoopUP
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    • 0179LoopUPLegende
    • Legende
    • February 23, 2023

    @Kostaskara2310 

    Best thing to do is call the billing department tomorrow. The phone number is
     

     

    Zufriedener O₂ Kunde mit insgesamt 5 Verträgen / O₂ Home DSL250 + MyHandy📱 Verträge - Kann O₂ nur weiterempfehlen 💙
    o2_Steffen
    o2_Steffen
    • o2_SteffenTeam
    • Team
    • February 25, 2023

    Welcome to the Community @Kostaskara2310 and thanks for the fast support 0179LoopUP. 💙

    @Kostaskara2310 have you been able to reach the billing department by phone?

    Best regards

    Steffen

    Du möchtest Tester oder Testerin werden um die aktuellsten Smartphones und Gadgets unter die Lupe zu nehmen? Wir suchen dich! => https://hilfe.o2online.de/testgeraete-8
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