Past Bills

You can only request the last two years, but for tax purposes the annual overview should be sufficient. You can download these from the app or in meino2.

thanks for your answer, but since I’m an old customer I don’t have access anymore to the app. how can I download the annual overview for 2019, 2020 and 2021?

thanks

​Hey @abellavia 

i can send you copies of your bills from these years. Every copy will be send via letter to your former homeadress. This will cost you 2€ per copy. If this is okay for you, please send your former costumer number and your former personal four digit number via pn to @o2_Support 

Please write again here, if your pn is send. 

Greetings,
Flo

​

Hello - you mean 2 EUR per each bill? I’m now living in a different address. Can you just send me via email a pdf copy? btw, I have tried to write a private message to @o2_Support but the text box doesn’t work

Hello - any news regarding my request above? thanks in advance

Hello @abellavia,

sorry for my late reply.

The invoice copies for 2 EUR/piece are only available for the last two years, which is out of the question in your case.

For older invoices we can only send you an annual overview of the invoices (free of charges). It is also accepted by the German tax offices.

Can we send the overview to the contact address we have on file? If not, please let me know, I will contact you via private message then.

Best regards

Giulia

Hello @o2_Giulia - the annual overview is perfectly fine. Can you send out the documents starting from 2019 to 2021? Do you have my email address?

Thanks,

Andrea

Hello @abellavia,

we can only send it by letter. I have sent you a private message, in order to exchange further data.

Best regards

Giulia

Hello @abellavia,

I just wanted to check if your issue has been resolved. Please let us know when you have received the invoices.

Best regards

Giulia

Ok thanks, I’ll let you know in a reply here. Best, Andrea

Hello @abellavia,

Thank you for your prompt feedback. It's great that everything has worked out now and that the invoices have arrived.

If you have any further questions, we are always happy to help you 😊

Best regards

Giulia