paid invoice twice by mistake

Forum|Forum|5 years ago
May 4, 2020
4 Antworten
72 Aufrufe

Z.Ivanov
Besucher:in

Hello,

I had paid my invoice by online bank account on 03.04.2020, but I accidently have activated some option to send the same payment every month. The online banking system made the same payment on 4.05.2020 for the same invoice and the same cost. I had it deactivated already. Can I get it back or redirect it to cover the recent invoice?

Edit By o2_Andrea: verschoben English o2 Community: Mobile

o2_Michi
Moderator
Forum|Forum|5 years ago
May 10, 2020

Hi @Z.Ivanov ,

welcome to our community. :relaxed:

When you paid twice there is a credit, which covers your next invoice if the credit is sufficient.

Alternatively we can transfer you the credit back, but the whole process takes 1-2 weeks, so the coverage for the next invoice is the much simpler option :wink:

Best regards,

Michi

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Z.Ivanov
Autor
Besucher:in
Forum|Forum|5 years ago
May 10, 2020

Hello,

Thank you for your response.

On 06.05.2020 there is a new payment for the last O2 invoice for 36.09€. So it seems that it is more reasonable to return the mistaken second payment on 04.05.2020 /51.97€/, even if it takes 1-2 weeks to do so.

Please confirm it. Thank you for understanding!