Hello,
I had paid my invoice by online bank account on 03.04.2020, but I accidently have activated some option to send the same payment every month. The online banking system made the same payment on 4.05.2020 for the same invoice and the same cost. I had it deactivated already. Can I get it back or redirect it to cover the recent invoice?
Edit By o2_Andrea: verschoben English o2 Community: Mobile
Hi
welcome to our community. 
When you paid twice there is a credit, which covers your next invoice if the credit is sufficient.
Alternatively we can transfer you the credit back, but the whole process takes 1-2 weeks, so the coverage for the next invoice is the much simpler option 
Best regards,
Michi
Hello,
Thank you for your response.
On 06.05.2020 there is a new payment for the last O2 invoice for 36.09€. So it seems that it is more reasonable to return the mistaken second payment on 04.05.2020 /51.97€/, even if it takes 1-2 weeks to do so.
Please confirm it. Thank you for understanding!
Hi
thanks for your message.
Yes, I see that you have now a credit of 51,97 € on your account.
According to your wish, I will now order the transfer to your bank account. This will take up to 2 weeks.
I hope you agree to this solution.
Loving greetings,
Tobias
Yes, I agree. Thank you!
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