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Ordered phone through store but have not recieved a customer number.

  • July 27, 2025
  • 4 Antworten
  • 51 Aufrufe
A
Besucher:in

Hello. 
 

I ordered a phone through store of O2, but have not received any email or any information about delivery. The contract only has VO number but no contract number or any information. I am worried as I have to fly out of country. Is there any way to get updates on it?

 

o2_Giulia, 28.07.2025, 09:01: verschoben von O₂ my Handy & Finanzierung zu English O₂ Community: Mobile

Lösung von o2_Giulia

Hello ​@Ahmed Ajmal,

welcome to our o2 Community 😀

To find out the status of your order, please contact the o2 Shop where you bought the phone or call our English Hotline as Bumer suggested.

Unfortunately, we don't have access to your order here in the community.

Best regards

Giulia

4 Antworten

Bumer
Legende
  • BumerLegende
  • July 28, 2025

what does the order status say?

order status

A
Besucher:in
  • Ahmed Ajmal
  • Autor
  • Besucher:in
  • July 28, 2025

I did not receive any email. I only have the contract with me.

Bumer
Legende
  • BumerLegende
  • July 28, 2025

 

o2_Giulia
  • o2_GiuliaModeratorin
  • Moderatorin
  • Lösung
  • July 28, 2025

Hello ​@Ahmed Ajmal,

welcome to our o2 Community 😀

To find out the status of your order, please contact the o2 Shop where you bought the phone or call our English Hotline as Bumer suggested.

Unfortunately, we don't have access to your order here in the community.

Best regards

Giulia

*** Hier geht es zum Weihnachtsgewinnspiel: https://hilfe.o2online.de/o2-news-3/o2-community-weihnachtsgewinnspiel-2025-herzlich-willkommen-in-unserer-weihnachtsbaeckerei-659597 ***
A
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