sometimes you must wait for the confirmation email up to 48h…

...and have a look in your spam directory...

Hello guys,

2 days ago i ordered iphone 16 pro max at O2 store at that time my contract was rejected and I was given an alternate offer to which I said yes, but after that I didn’t get any confirmation mail. Today I again went to store and talked to sales person and he said that I should have got an email with link for payment of down payment but, I didn’t received any mail till yet. 

Please help me I want to get new phone asap as my old phone is not working properly now.

Thanks. 

Edit 02.12.2024 11:30 Uhr o2_Senay: Beiträge zusammengeführt

Hello ​@OmP, I was happy to look it up for you and I can only see the rejected order. There is no alternative offer visible here 😐.

So for the first time it remains a rejection. You are welcome to try a new online order.

Unfortunately, we cannot do anything more here. If you would like to know the reason for the rejection, please contact us, please write to:

Telefónica Germany GmbH & Co. OHG

Auskunfststelle

90345 Nürnberg

Be sure to provide your full address details (including first and last name).

Your date of birth.

BR, Senay