I ordered a sim card with a contract and it was dispatched on 11th September but I still have not received it and I recently got an email from O2 regarding the activation.
Edit o2_Bianca: Moved from o2 Sim Karte to English o2 Community Mobile
Gelöst
Ordered a new sim card
Lösung von MXP_Alex
Hi
It is normal that it may take a few days for the SIM card to arrive. But it's taking an unusually long time for you. Have you checked the address again? If the SIM card still doesn't arrive, o2 can also provide you with a new SIM card.
Kind regards,
Alex
- 1986 Antworten
- Lösung
Hi
It is normal that it may take a few days for the SIM card to arrive. But it's taking an unusually long time for you. Have you checked the address again? If the SIM card still doesn't arrive, o2 can also provide you with a new SIM card.
Kind regards,
Alex
Hi
- Moderator
- 15517 Antworten
Hello
welcome to the o2 Community 💙.
Assuming that nothing has changed yet concerning the simcard, did you recently change the contactaddress of your contract with us?
Kind regards, Sven
Hello, I still haven’t received my sim card and the services of my previous sim card have been stopped as porting was complete. Now I don't have access to my phone number anymore. Please help regarding this.
- Team
- 13177 Antworten
Hey
could you please order the sim card again via “Mein o2”. Is that possible for you?
Greetings,
Flo
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