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Order was delivered?


I received an email earlier and stated

Schon ausgepackt? 
Wir wünschen Ihnen viel Spaß mit Ihrem neuen Produkt. 

wir freuen uns, dass Ihre Sendung mit der Auftragsnummer —— heute zugestellt wurde”.

 

But when I arrived home, it was not there. 

Kindly send me private message. Thank you.


5 Antworten

@o2_Larissa @o2_Michi follow-up on this case. I also can’t send a pm to @o2_Support 

 

Benutzerebene 7
Abzeichen +7

What does the DHL tracking say?

What does the DHL tracking say?

There was no DHL sendungnummer. It just stated that it was delivered. But I can’t track the number. O2 website and app was also crashed so I can’t track it through Auftragsnummer.

Benutzerebene 7
Abzeichen +7

Then I would recommend calling customer services on Monday. If o2 knows it was delivered they must have the tracking information and can say who accepted the parcel.

Benutzerebene 7

Hi @Chaiii thanks for your request.
What exactly do you have ordered? Have you received any further information in the meantime?

regards
Michael

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