Hello @Plumbergun ,

welcome to the o2 Community .

Is the PS5 the first thing that you’ve ordered from o2 or do you already have any other contracts with us? If so, do you receive mails for those contracts?

Kind regards, Sven

I already have contract with you 

Dear @Plumbergun ,

your order for PS 5 was rejected. You received an email to the deposited email address.

Kind regards,

Andrea

I order 5 days ago bit still not recieved the parcel they give parcel to dhl but dhl delivery driver come close to my house but did not delivers the parcel and status said that the misrouted parcel ap what can i do because from last 4 days my tracking details still the same im very afraid about this 

Hello @Pritish,

welcome to our community. 

Is there anything mentioned on the tracking parcel site where your PS5 is or if it will be delivered within a few days? 

Best regards,

Michi

I don’t know but in tracking from last 3 days 22/08/2024 Is still the same that showing is delivery is misrouted and is not updated till date 

Hello @Pritish,

it seems nothing happens with the delivery stuck at DHL. 

I have informed my colleagues which are responsible for delivery issues. If theres something new, we can inform you here.

Best regards,

Michi

Hello @Pritish 
I just checked your customer account and saw that we have filed a shipping claim with DHL and this order has been canceled. Sorry for the long wait, you must have been really looking forward to your new device. But you have already ordered a new Ps5 from us 
As soon as it is shipped, you will receive another shipment notification. I hope you can hold it in your hands soon 
Kind regards, Kathi 

Hello @Pritish,
i wanted to check with you - did everything go well with your new order?

We are always happy to hear about solutions that are shared with us 
Best regards

Kathi