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order status, can someone please help? I placed the order last Friday

Besucher:in

Hi, I've been trying to check the status ofy order but it's been up to no vail. Can someone please help? I placed the order last Friday

Edit o2_Kathi 28.01.25 Title adapted for a better overview

Lösung von o2_Giulia

Hello ​@justjoined,

welcome to our o2 Community 😀

Please check you emails for order informations, also take a look to the spam folder.

If you have received your order confirmation already, everything is probably fine.

You will be informed about the shipment as soon as the package is on its way.

Best regards

Giulia

Zur Antwort springen

12 Antworten

Besucher:in
  • justjoined
  • Autor
  • Besucher:in
  • Jan. 27, 2025 4:14 PM UTC

Hi, I've been trying to check the status of my order but it's been up to no vail. Can someone please help? I placed the order last Friday. Can I leave my order number in the open for some quick help please?

 

o2_Giulia, 27.01.2025, 17:51: Beiträge zum gleichen Thema zusammengelegt

Bumer
Legende
  • BumerLegende
  • Jan. 27, 2025 4:16 PM UTC

what kind of product is it? Did you receive an order confirmation?

Besucher:in
  • justjoined
  • Autor
  • Besucher:in
  • Jan. 27, 2025 4:19 PM UTC

Yes I did receive an order confirmation and order number as well

Bumer
Legende
  • BumerLegende
  • Jan. 27, 2025 4:19 PM UTC

Zur Info, doppelt:

 

o2_Giulia, 27.01.2025, 17:51: Beiträge zum gleichen Thema zusammengelegt

 

    Besucher:in
    • justjoined
    • Autor
    • Besucher:in
    • Jan. 27, 2025 4:19 PM UTC

    It's a phone

    Bumer
    Legende
    • BumerLegende
    • Jan. 27, 2025 4:21 PM UTC

    what did you order? Was the order confirmed, not the order?

    Besucher:in
    • justjoined
    • Autor
    • Besucher:in
    • Jan. 27, 2025 4:22 PM UTC

    You're confusing me

    Bumer
    Legende
    • BumerLegende
    • Jan. 27, 2025 4:31 PM UTC

    The last question overlapped with your answer. Do you have a WSHW order number?

    o2_Giulia
    • o2_GiuliaTeam
    • Team
    • Lösung
    • Jan. 27, 2025 4:58 PM UTC

    Hello ​@justjoined,

    welcome to our o2 Community 😀

    Please check you emails for order informations, also take a look to the spam folder.

    If you have received your order confirmation already, everything is probably fine.

    You will be informed about the shipment as soon as the package is on its way.

    Best regards

    Giulia

    Hat ein Beitrag deine Frage beantwortet? Dann markiere ihn gerne als Lösung und hinterlasse ein Gefällt mir
    Besucher:in
    • justjoined
    • Autor
    • Besucher:in
    • Jan. 27, 2025 5:02 PM UTC

    Yes I have a WSHW but it says cannot be found on the site. Do you have an alternative site I can check on and how long does it take to ship

    Bumer
    Legende
    • BumerLegende
    • Jan. 27, 2025 5:07 PM UTC

    look there:

    order status

      o2_Kathi
      • o2_KathiModeratorin
      • Moderatorin
      • Jan. 28, 2025 3:15 PM UTC

      Hello ​@justjoined,

      Did the last link sent by Bumer help you with your order and status?

      Wenn dir eine Antwort weitergeholfen hat, markiere den Beitrag gerne als Lösung 🤝
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