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  • Okt. 5, 2023 9:12 AM UTC
  • 5 Antworten
  • 263 Aufrufe
Besucher:in

Hello,

 

How long does it usually take to process an order for a new phone from O2? I ordered Xiaomi 13T Pro couple of days ago and just wanted to know the average wait times since I might travel this month.

 

Thank you in advance

 

Kind regards,

Ines

Lösung von o2_Sven

Hello @Ines_Z ,

welcome to the o2 Commmunity 💙.

I’d expect that it goes relatively fast with that model. Have you already checked what exactly the status of your order is? Once you hit “In Bearbeitung” as the status, you can expect to receive the phone within the next 2 to 5 days depending on how fast the actual delivery of the package is.

 

Kind regards, Sven

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5 Antworten

o2_Sven
  • o2_SvenModerator
  • Moderator
  • Lösung
  • Okt. 5, 2023 9:46 AM UTC

Hello @Ines_Z ,

welcome to the o2 Commmunity 💙.

I’d expect that it goes relatively fast with that model. Have you already checked what exactly the status of your order is? Once you hit “In Bearbeitung” as the status, you can expect to receive the phone within the next 2 to 5 days depending on how fast the actual delivery of the package is.

 

Kind regards, Sven

Der Wochenrückblick - https://g.o2.de/wcr
    Besucher:in
    • Ines_Z
    • Autor
    • Besucher:in
    • Okt. 5, 2023 10:01 AM UTC

    Hi @o2_Sven,

     

    Thank you 🖤

    Yes, I checked it this morning and it’s in Bearbeitung. Perfect, thank you very much for the rapid response.

     

    Best,
    Ines

      o2_Sven
      • o2_SvenModerator
      • Moderator
      • Okt. 5, 2023 10:05 AM UTC

      Have fun with your Xiaomi when it arrives and if there is anything else, then please let us know @Ines_Z .

       

      Kind regards, Sven

      Der Wochenrückblick - https://g.o2.de/wcr
      Besucher:in
      • A T
      • Besucher:in
      • Feb. 25, 2026 1:12 PM UTC

      Hello everyone.

      I ordered a simcard on 16th of feb and have not received it yet.

      How long shall I wait? My order status is " out for delivery" for 3 days. 

      o2_Kathi
      • o2_KathiModeratorin
      • Moderatorin
      • Feb. 27, 2026 9:43 AM UTC

      Good morning ​@A T 👋

      Thank you for contacting us. Welcome to our community.

      It is unusual that you have been waiting 11 days for your SIM card order 🤔 Did you order directly from us and receive an order confirmation? When did you receive the order confirmation?

      Wenn dir eine Antwort weitergeholfen hat, markiere den Beitrag gerne als Lösung 🤝
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