Moin,

you could return with in 14days after you received the parcel.

How to return and to widerrufen you could find her:

https://www.o2online.de/assets/blobs/agb/agb-widerrufsbelehrung-mobilfunk-privatkunden/

or in the E-Mail with the Widerrufsbelehrung.

Use the E-Mail for the Widerruf!

The phone should be announced via https://logistik.telefonica.de/retoure/o2 for return.

And you will get a labe for the parcel.

Welcome in the o2 Community @Izza0123, and thanks for the fast support schluej.

@Izza0123 were you already able to submit your “Widerruf” and did you also receive the return label for sending back the smartphone?
Or do you still need further support from us?

Best regards

Steffen