Skip to main content
Warum O2
Warenkorb
 Service
Frage

order is not sent and mistakenly refunding

  • May 23, 2025
  • 1 Antwort
  • 15 Aufrufe
N
Besucher:in

Hello Dear,

I had placed an order, order number WSHWxxxxx730  for an  IPHONE 16 PRO MAX 512GB, TITAN WUESTENS  .

But yesterday, I saw that my order was marked as returned.
Why did this happen? I didn’t request a refund.
Please arrange to resend my order as soon as possible.

best regards,
Nazmul

 

Edit o2_Kathi 23.05.25 Order number removed for data protection reasons + Edit o2_Kathi 23.05.25 Moved from the section Mein o2, o2 Online & E-Mail to English o2 Community: Mobile

    1 Antwort

    o2_Ines
    • o2_InesModeratorin
    • Moderatorin
    • May 24, 2025

    Hello ​@NazmulTushar, welcome at our Community. 🙂

    I assume that the order had to be rejected afterward. Unfortunately, we can't see the exact reasons here, but you can ask our customer service.

    Please write to:

    If you have further questions, we are happy to help you.

    Kind regards, Ines.

    Allgemeine Nutzungsbedingungen der O₂ CommunityAccessibility statement
    © Telefónica Germany GmbH & Co. OHG Telefónica