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order failed to deliver by dhl now cancelled

  • February 10, 2026
  • 2 Antworten
  • 16 Aufrufe

My order was canceled because dhl failed to deliver. Now I received o2 email about order cancellation. What should I do? Order a new device or what

 

Edit o2_Kathi 10.02.26 Moved from the section Apple & iOS to English o2 Community

2 Antworten

Bumer
Legende
  • February 10, 2026

Exactly, order a new device.


o2_Kathi
  • Moderatorin
  • February 10, 2026

Hello ​@Anwarkayani 👋

Thank you for contacting us with your question. Welcome to our community 😊

We're sorry that DHL was unable to deliver your package and that your order has now been canceled. Bumer is right, please order a new device from us.

Was this part of a contract extension, together with a new contract, or separately without a tariff?