I have ordered the Google Pixel 6a on 02 June 2023. I paid the initial payment and O2 has deducted from my card. And I do not receive any email of Order Confirmation from O2 till now.
And I do not know how to communicate with O2 customer service because I do not get my Order number even.
But luckily I tried to save the Final comfirmation page when I made the payment.
Please help me asap.
Thanks!
Lösung von o2_Giulia
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That’s a manual process. Wait until Monday & Thursday.
I am facing the exact same problem. I contacted the helpline and they are saying that they can not find any order in their system with my email id or IBAN. The initial amount (€ 5,99 delivery charges) has been deducted from my card and they don't have any info on the order n their system. What should I do?
Hey
welcome to the o2 Community :)
Did you recive any new information regarding your order?
Greetings,
Flo
I did not receive any order conformation and I reported the Problem via PayPal and I got refunded.
And I just place new order again this Morning two hours ago. It is so strange again that I still do not receive the confirmation for my order.
What is happening?
Hey
Hello
welcome to our o2 Community 😊
Unfortunately, we in the community cannot always answer all inquiries immediately.
A few days have already passed, have you already received your order confirmation? If there are still any uncertainties, it is best to contact our English hotline directly so that the staff there can provide you with information on your request instantly.
Best regards
Giulia
Hello
Sorry for my late reply.
Unfortunately, I don't have any data from you, so I can't help you quickly. Have our employees on the English hotline been able to help you in the meantime?
Please also check your spam folder for the missing email as well.
Best regards
Giulia
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