Hello, I have ordered iPhone 15 pro max yesterday in online with 24 month contract. And my order number is XXXXXXX. I want to cancel my order before I receive it. Also I have paid initial amount of 185.99 euro. Will I get complete refund after I cancelling the contract? . Thank you
o2_Giulia, 26.01.2024, 09:33: personal data deleted (order no.)
Hallo
you can cancel your order by email.
Email: widerruf@cc.o2online.de
It is important that you mention that you want to revoke your MyHandy contract and also the SIM contract.
It usually takes 3 to 6 weeks to repay your deposit.
Every now and then it happens that you wait even longer for a repayment.
Hello
I see that you have already received great support :)
In addition to the information from 0179LoopUP, I have a perhaps helpful article for you here: Revoke or cancel a mobile phone contract | O₂ Community (o2online.de)
Have you already submitted the revocation in the meantime? If so, did everything work out? Or can we still support you here?
Best regards
Cora
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