Skip to main content
Warum O2 Service
Frage

online transfer

H
Neuling

I already transferred the outstanding bill but its still showing in account 

edit o2_Gerrit18.04.2025 moved to English O₂ Community: Mobile

6 Antworten

Bollermann
Star
Forum|alt.badge.img+10
  • BollermannStar
  • 27191 Antworten
  • 18. April 2025

​@Harish Kumar 

Hello ​@Harish Kumar 

When was the transfer?

it takes a few days .. (without weekend, only monday - friday) 

Ich bin selbst nur Kundin und keine Mitarbeiterin von/bei o2! Wenig bis gar keine Infos regen lediglich zu Spekulationen statt zur Hilfestellung an ??‍♀️
H
Neuling
  • Harish Kumar
  • Autor
  • Neuling
  • 2 Antworten
  • 18. April 2025

It was on 12/04/2025

Bollermann
Star
Forum|alt.badge.img+10
  • BollermannStar
  • 27191 Antworten
  • 18. April 2025

​@Harish Kumar 

Did you send it with the correct customer number? 

 

Ich bin selbst nur Kundin und keine Mitarbeiterin von/bei o2! Wenig bis gar keine Infos regen lediglich zu Spekulationen statt zur Hilfestellung an ??‍♀️
o2_Gerrit
  • o2_GerritModerator
  • Moderator
  • 6173 Antworten
  • 18. April 2025

Hello ​@Harish Kumar,

welcome to our o2 Community 🙂

I could take a look, the transfer has been successful and your bill is no longer outstanding 🙂

Were you checking via the app or via a web browser in your customer account?

Best Regards,

Gerrit

H
Neuling
  • Harish Kumar
  • Autor
  • Neuling
  • 2 Antworten
  • 18. April 2025

In app and browser its showing

o2_Gerrit
  • o2_GerritModerator
  • Moderator
  • 6173 Antworten
  • 18. April 2025

​@Harish Kumar Have you tried a different browser or have you tried to erase cache and cookies in your current browser?

Best Regards,

Gerrit

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica