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Online contract renewal (+ phone) failing issues

  • February 12, 2025
  • 3 Antworten
  • 28 Aufrufe
C
Besucher:in

Hi! 

 

I'm trying for a few days to renew my contract through my online profile with a new mobile rate + a phone. Unfortunately, every time I reach the final stage of the process (validating the data), a message displays that because of technical reasons, it's impossible to proceed and that I should try again later. 

 

Could you tell me why and how I'm supposed to do it? 

 

Many thanks

 

3 Antworten

o2_Solveig
  • o2_SolveigModeratorin
  • Moderatorin
  • February 13, 2025

Hello ​@ChloeAnt ,
welcome to our o2 community 😀
I see that you have now been able to initiate the extension? 
If you have any further questions, please get in touch. 
Kind regards,
Solvegi 

O₂ my Service - Service, wie du ihn willst-> https://hilfe.o2online.de/o2-news-3/o2-my-service-service-wie-du-ihn-willst-536715
C
Besucher:in
  • ChloeAnt
  • Autor
  • Besucher:in
  • February 14, 2025

Hi! 

I did, but by calling the customer service :).

I think there are still some problems on the portal, just to let you know.

Thank you though, have a nice day!

Chloé

o2_Ines
  • o2_InesModeratorin
  • Moderatorin
  • February 22, 2025

Thank you for letting us know ​@ChloeAnt 😊

I'm glad that you got help at the hotline. If we can help you in any way, please write to us here.

Kind regards, Ines.

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