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  • June 12, 2023
  • 3 Antworten
  • 28 Aufrufe

Hi Good day!

I would like to ask if I ordered correctly the airpods pro 2 last Saturday. I ordered it and paid 5,99 the „einmalig“. But unfortunately, I haven‘t receive any confirmation E-mail until now. The payment ist already deducted from my bank. Thank you.

Edit o2_Bianca: Moved from Apple&iOS to English o2 Community mobile

Lösung von o2_Michi

Hi @Yerisho 🙂

if the order was successful you’ll get the invoice with the instalment plan via letter mail approximately one week after the order. Did you get the invoice? 

Are the regarding confirmationen emails maybe slipped in the junk-inbox of your mailprogramm?

 

Best regards,

Michi

3 Antworten

o2_Steffen
  • Team
  • June 17, 2023

Hello @Yerisho,

unfortunately, you are not registered here in the community with a phone number, so we can not directly view the orders. For this we would have to switch to the personal messages once to be able to exchange the data.

Or did you already receive a message about the two orders?

Best regards

Steffen


  • Autor
  • Einsteiger:in
  • June 17, 2023

Hi Steffen!

Unfortunately until now I haven‘t receive the item nor an E-Mail confirming my ordered airpods pro 2. Usually I‘m receiving an Email indicating that I successfully ordered an item, which includes the contract and some other forms. But now I haven’t received any of these and I already paid the einmalig 5,99€ from sofort bank transfer. What makes my anxiety rise is that, maybe the system will automatically deduct the monthly payment for 2 years because my bank (sepa) is already connected. I hope you guys can help me. Thank you.


o2_Michi
  • Moderator
  • Lösung
  • June 23, 2023

Hi @Yerisho 🙂

if the order was successful you’ll get the invoice with the instalment plan via letter mail approximately one week after the order. Did you get the invoice? 

Are the regarding confirmationen emails maybe slipped in the junk-inbox of your mailprogramm?

 

Best regards,

Michi