o2 Unlimited Games Premium: I did not intentionally activate this service

vor 5 Tagen
Nov. 8, 2026 1:38 PM UTC
2 Antworten
24 Aufrufe

ClausAus
Besucher:in

Hello. I found out that I have been charged around 13-14 EUR monthly for the past 6 months for 'O2 Unlimited Games Premium'. I did not intentionally activate this service and have never used it. It was hidden from me. Please cancel this subscription immediately and refund the full amount collected over these 6 months (approx. 14 EUR for each month) to my account. Thank you.

Edit o2_Gerrit 08.11.2026 moved to English O₂ Community: Mobile

Edit o2_Kathi 09.11.26 Title adapted for a better overview

Bumer
vor 4 Tagen
Nov. 9, 2026 7:24 AM UTC

Read through in its entirety and carry out the necessary steps accordingly.

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o2_Kathi
Moderatorin
vor 4 Tagen
Nov. 9, 2026 9:15 AM UTC

Good morning
It's great that you're reaching out here with your complaint. Welcome to our community.
Have you had a chance to take a closer look at the links Bumer provided and learn more about the third-party provider block? For example, the o2 Unlimited Games Flatrate subscription can be signed up for via promotional banners on various websites. Did you not receive an SMS confirmation for this? I’ve now canceled it for you immediately and refunded all charges. This refund will appear on your next bill.

Wenn dir eine Antwort weitergeholfen hat, markiere den Beitrag gerne als Lösung 🤝

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