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o2 sent me 2 sims

  • September 6, 2024
  • 6 Antworten
  • 86 Aufrufe
K
Besucher:in

Hello,

o2 has sent me 2 sims.

i ordered one sim. I don’t understand why is that so. Its possible that i might have made some mistake while ordering it.

but I dont want to be charged for 2 sims. How to I cancel one sim or return it to them. So they dont charge me.

Lösung von o2_Sven

Hello @Kirankhan9955 ,

you’ve made two different contracts. If you want to withdraw from one of them, then please send in a mail to widerruf@cc.o2online.de. For this you can use one of the pre-made forms or also send in something you wrote on your own, as long as it’s clear that you want to withdraw from the contract and which one you want to cancel. You can also check out this article for some further information:

 

Kind regards, Sven

    6 Antworten

    Bumer
    Legende
    • BumerLegende
    • September 6, 2024

    Have you ordered a *Boost* tariff? If so, the 2nd SIM card is a free multicard that is included in the tariff.

    o2_Sven
    • o2_SvenModerator
    • Moderator
    • September 6, 2024

    Hello @Kirankhan9955 ,

    welcome to the o2 Community 💙.

    If you ordered a Boost tarif then it is as Bumer has explained, a free additional multicard that belongs to that contract.
    If you haven’t ordered some form of o2 Mobile Boost, then please check the emails that you will have received for your orders, do these list different phone numbers or order numbers? Because then you’ve got two contracts and if you only want one, then you should see about withdrawing from one of them. For that you can use the following form and then send that to widerruf@cc.o2online.de and of course we’ll be here for any further questions.

     

    Best regards, Sven

    Der Wochenrückblick - https://g.o2.de/wcr
    K
    Besucher:in
    • Kirankhan9955
    • Autor
    • Besucher:in
    • September 6, 2024

    I have not ordered boost tariff.

    i do see 2 order numbers in my past emails. Also, I received 2 different parcels for delivery of sim. Now, the problem is I dont know know how do i cancel one contract and I won’t know which sim will it be associated to.

    K
    Besucher:in
    • Kirankhan9955
    • Autor
    • Besucher:in
    • September 6, 2024

     I have ordered o2 Mobile M 25Gb. 
    I received one contract. Which has 2 pages one o2 Mobile M and O2 Mobile M online.

    after the contract, I see 2 differebt emails for 2 different order numbers. I’m still confused, If I have made 2 contracts or not. 

    o2_Sven
    • o2_SvenModerator
    • Moderator
    • Lösung
    • September 12, 2024

    Hello @Kirankhan9955 ,

    you’ve made two different contracts. If you want to withdraw from one of them, then please send in a mail to widerruf@cc.o2online.de. For this you can use one of the pre-made forms or also send in something you wrote on your own, as long as it’s clear that you want to withdraw from the contract and which one you want to cancel. You can also check out this article for some further information:

     

    Kind regards, Sven

    Der Wochenrückblick - https://g.o2.de/wcr
    o2_Daniela
    • o2_DanielaModeratorin
    • Moderatorin
    • October 23, 2024

    Hello @Kirankhan9955,

    even though you haven't replied yet, I wanted to ask you about the current status! Did everything work out?

    If you have any further questions, we'll be happy to help you here. 😊

    Best regards
    Daniela

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