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Hi,

My phone got stolen a week ago, along with my prepaid sim card. I ordered a replacement sim card, which should come this week (I hope). I am having a hard time logging in to my online account as I forgot my password and now have to reset it due to having input the wrong password too many times. I cannot receive an sms for the temporary password because I haven't received the replacement sim yet. I cannot also speak German to speak to customer service and the online support chat requires me to log in to my account as well. Would you please support me with the new temporary password so that I can access my account?

 

Thank you!

 

edit o2_Solveig 26.02.2024, 20:18 Uhr verschoben von Mein o2 → English o2 Community : Mobile 

Hello @untitled279 ,
welcome do our o2 Community 😀
I'm sorry your phone has been stolen. 
The password can only be reset via SMS. 
Here in the community we are of course happy to help you activate the replacement card, but we are not a live medium and it may take some time for a moderator to respond.
The Hotline is quicker. 
Why do you want to access your online account now? 
Do you need any data? 
Kind regard, 
Solveig 

Thank you, Solveig.

 

Is there a specific number that I could contact to activate this replacement prepaid sim card? Preferably one that is English speaking. Thank you

Hello @untitled279,

our English hotline can be reached at the following number: 089 66 66 30 08 1

Have you had the replacement SIM card activated for you in the meantime? If not, we can also do this for you here :)

Best regards
Cora

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