O2 is charging me extra... again

Hi All,

I hope this is the right place to ask this.

A couple of months ago i received a call from O2 that my then current tariff will be discontinued and therefore they will put me into a new tariff. I protested it because I knew there will be a trick and I will end up paying extra but the agent assured me the only change I will have is that I will get an extra 20GB mobile internet for free of charge. No extra money will be charged to me he assured. 

Anyways, here we are 2 months later and I am paying an extra €30 without me agreeing to it or authorising it. When I call they say they can’t speak English and the only once can speak english they are not authorised to deal with self-employed customers.

I admit I have not read the new contract when they sent it, which clearly stated that I will pay €34.99 instead of €29.99 for the new tariff. That is my fault.

But they also took away the €25 discount I have been receiving since the beginning of my first contract for having all my services (tv, mobile, landline and broadband) from O2. I have now read the contract they sent me after the phone call and it says nothing about the discount being discontinued in any shape of form. Therefore I need to have my discount back.

I am happy to give back the extra 20GB internet since mobile internet from O2 is completely useless. I told the agent the same thing. I told him I do not need extra internet but he said I should not worry because I will not pay extra.

Can someone please help me Please?

Best regards,

p