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O2 internet to go roaming not working

  • September 30, 2021
  • 5 Antworten
  • 334 Aufrufe
J
Besucher:in

As soon as I just crossed the border from Germany to the Netherlands my O2 internet to go stopped working. I have an active monthly flat rate with roaming but it isn’t working. Any idea why? 

 

Edit by o2_Katja: Moved to our English Community

Lösung von o2_Tobias

Hi @Jennifer H, 

welcome to our English Community. 

I regret that your contract “o2 my Internet-to-Go” is not working in the Netherlands. 

As you have the pack “Roaming Basic Pay Go”, it should be possible for you to use the contract in all European countries. 

I just checked, but we have not blocked the usage abroad for you. 

Therefore, please follow the suggestion of @Klaus_VoIP and answer the question of @tearsbeforecrying. Otherwise, it is difficult to help you. 

 

Loving greetings,

Tobias

5 Antworten

Klaus_VoIP
Legende
  • Klaus_VoIPLegende
  • September 30, 2021

missing APN settings  (Internet - for postpaid)

Roaming not activated in the device

etc.

Meine persönlichen Meinungsäußerungen als Kunde sind NICHT gesponsert und stellen nur meine unverblümte Meinung dar! Dafür erfolgen alle Inhalte pro bono publico. ;-)
o2_Tobias
A
  • Anonymous
  • September 30, 2021

Try to make a manual network search, too.
Prefer T-Mobile NL there.

o2_Tobias
J
Besucher:in
  • Jennifer H
  • Autor
  • Besucher:in
  • September 30, 2021

It’s internet to go in a mobile router, not a phone. So those aren’t configurable attributes. Roaming is active 

A
  • Anonymous
  • September 30, 2021

A mobile WLAN router is a cell phone without a display. Nothing else.

Which router do you have?

Klaus_VoIP
o2_Tobias
  • o2_TobiasTeam
  • Lösung
  • October 6, 2021

Hi @Jennifer H, 

welcome to our English Community. 

I regret that your contract “o2 my Internet-to-Go” is not working in the Netherlands. 

As you have the pack “Roaming Basic Pay Go”, it should be possible for you to use the contract in all European countries. 

I just checked, but we have not blocked the usage abroad for you. 

Therefore, please follow the suggestion of @Klaus_VoIP and answer the question of @tearsbeforecrying. Otherwise, it is difficult to help you. 

 

Loving greetings,

Tobias

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