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O2 flex you contract cancellation

S
Rang

Hello 

I have been trying to cancel my O2 flex contract did it 1st November I got some emails in German that they were looking into my cancellation? What does that mean it’s a flex contract I only need to inform 1 month in advance is there any chance somebody can look into if the cancellation is confirmed? I’m leaving the country 1 Dec and I’m trying to finish all my cancellations before that time.

My Kundennummer is XXXX

 

Hope to hear from you guys thanks in advance 

Edit o2_Antje: Personal Data deleted / 23.11.2022 / 14:19 Uhr

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Lösung von o2_Andrea 3 December 2022, 16:28

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8 Antworten

S
Rang

Can anybody please help me here ? 

o2_Micha
Benutzerebene 7

Hi @Sunneva ,
 

Thank you very much for reporting here.
How did you give notice of termination? 
Did you write to o2 or use the cancellation button?

greetings
Michael

#bleibgesund
S
Rang

Hi thanks for answering I used a cancellation bottom received emails but I just want to know what is the system telling you? Is this cancelled? If not what do I need to do. I have a flex contract so I can cancel the contract 1 months notice. 

o2_Andrea
Benutzerebene 7

Dear @Sunneva ,

Your contract has not been terminated. If I understand the entries in the tickets correctly, you only tried to cancel one option (InternetSufDaten). The collegues asked you about this by text message, but you didn't give any feedback.

I will send you a private message from o2_Support

Kind regards,

Andrea

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S
Rang

Hi thank you I’m really trying to figure out how to cancel if you can help me it would be wonderful thanks I wait for you message 

o2_Andrea
Benutzerebene 7

Dear @Sunneva ,

you should have received two messages from me by now.

Kind regards,

Andrea

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o2_Andrea
Benutzerebene 7

Dear @Sunneva ,

thank you for your reply. I have written there how we proceed. I hope it fits for you then.

Kind regards,

Andrea

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o2_Andrea
Benutzerebene 7

Dear @Sunneva ,

I was happy to continue looking for some help for you. It's nice that I was able to give you a final solution in the private message. I hope everything works out for you now. If you have any further questions, please feel free to contact us here again.

Kind regards,

Andrea

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