Good evening,
I am writing here as I have officially had enough of the poor connection quality with o2 mobile internet. My current plan is - o2 Free Unlimited Smart - which, I pay for on time, every single month. Without question.
As of the past 4 months or so, perhaps longer - I have experienced every single day while at work, inside OR outside of the building - extremely slow - less than 1mb connection, constant connection drop outs, disconnects and of course - for some hours, absolutely no connection whatsoever.
Thinking originally it was my telephone, I upgraded from an iPhone 11 Pro to a Samsung S22 Ultra, and the issue persists. All of my colleagues, who also use O2 have the same issue. Right down to the letter.
I have reported the issue to O2, dozens of times - throughout the time, noting that the connection issue is still present - but instead, I am told on the service checker page “There is no issue.”
This, is a lie. And it’s downright rude and unfair to paying customers, who are long term customers - to have to deal with this. When the connection works - sporadically, I might add - it can be very good, but considering I cannot hold or even maintain a stable enough connection to load a single web page, let alone watch a video - I am extremely upset and rightly so.
I use this phone not only for personal, but for working too - and whether I am trying to place a call to family and/or friends back in my home country, which, is often cut off - or loading an important meeting via Skype - I can forget it.
O2,
Please investigate this issue. It is absurdly unfair that you take the money without any delay - but when it comes to delivering anything above a “meh” service, it makes me wonder why I am even paying you to begin with.
Apologies if this comes across as harsh, but due to an internet connection issue - one of my clients decided to back out of the call and walk away, losing me yet another potential high value customer…
Lösung von o2_Marco
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