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Number transfer

R
Rang

Hello o2 English Community

 

I order a new phone and a new contract with o2 and I would love to transfer my o2 postpaid number to this new contract. My old contract end in November.

 

Is it possible?

 

Thank you!

R. 

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Lösung von o2_Lars 22 June 2021, 16:13

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4 Antworten

Bollermann
Rang
Benutzerebene 7
Abzeichen +7

It's not possible from o2 Postpaid to o2 Postpaid. 

 

Ich bin selbst nur Kundin und keine Mitarbeiterin von/bei o2! Wenig bis gar keine Infos regen lediglich zu Spekulationen statt zur Hilfestellung an ??‍♀️
o2_Lars
Benutzerebene 7

Hello @rtartari and welcome to our o2 community :-)

As @Bollermann already stated we unfortunately do not offer a transfer of a phone number from one post paid contract to another. Maybe a contract extension with a tariff change would have been a possibility?

If the number is important and you need it on your contract the other possibility would be to first transfer to a prepaid operator first and the import it back to your new contract.

Regards,

Lars

≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
R
Rang

Thank you Lars, the last one is the option I’m considering.

 

Best,

R

o2_Michi

Hi @rtartari :relaxed:

 

please make sure the first new prepaid provider where you want to “park” your number temporarily doesn’t belong to an o2 brand before you transfer it back to your contract.

In case you have further questions feel free to leave us a message here.

 

Best regards,

Michi

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