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Number porting from O2 to another provider

K
Neuling

 

Hi,

I would like to port my O2 number to another provider. The request is already raised with the other provider. Can you please help me to approve the request as quick as possible and let me know what I need to do?

Thanks in advance!

Kim

 

Edit by o2_Katja: Verschoben in unsere Englisch Community

Lösung von Joe Doe

@Kim B Have you updated your o2 Service App to the latest version. Only where you find the option. And did you have Android or iOS?

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6 Antworten

K
Neuling
  • Kim B
  • Autor
  • Neuling
  • 3 Antworten
  • 8. Mai 2021

Hi,

I have now alsotopped up my account as I understand you will charge for it. Please let me know if anything else is required.

Thank you,

kim

Joe Doe
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  • Joe DoeStar
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  • 12668 Antworten
  • 9. Mai 2021

@Kim B Have you activated the port (Rufnummermitnahme) in your o2 my Service Smartphone app?

Menü → Tarif & Optionen

 

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
K
Neuling
  • Kim B
  • Autor
  • Neuling
  • 3 Antworten
  • 10. Mai 2021

Hi Joe,

 

Thanks a lot for the info, however I don’t have the “Rufnummermitnahme” option in my o2 app. I have tried to call customer service but they disconnected my call.

 

@o2_Katja can someone help me asap please?

 

Thanks,

Kim

Joe Doe
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  • Joe DoeStar
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  • 12668 Antworten
  • Lösung
  • 10. Mai 2021

@Kim B Have you updated your o2 Service App to the latest version. Only where you find the option. And did you have Android or iOS?

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
K
Neuling
  • Kim B
  • Autor
  • Neuling
  • 3 Antworten
  • 10. Mai 2021

That worked! Thank you so much, really appreciate it :)

 

O2 should be paying you salary for this (I hope they are)!

o2_Manga
Joe Doe
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  • Joe Doe
    Joe Doe
o2_Manga
  • o2_MangaModeratorin
  • 12028 Antworten
  • 17. Mai 2021

Hi @Kim B 

 

welcome to out community. :slight_smile:

Pleased to hear everything worked fine after @Joe Doe ‘s advice.  

Get back to us if you have any further questions.

 

Greetings

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