Hello @Wack, could you please contact our colleagues at the English-language customer hotline for this matter and release your phone number for porting to another provider?

Unfortunately, at the moment, we don't have the capability to process number porting requests here in the community.

Thank you very much.

Best regards

Steffen

My tariff is without any contract (prepaid), and I was told that the number you provided is only available for postpaid plan. My call was transferred to another department, but she didn’t speak English and told me to call the same number 089666630081.

Can you please provide me with a contact information for number porting where I can process in English?

Hello @Wack ,

there’s no separate english prepaid hotline, maybe you have someone that could help you translate for the call or just ask if they could maybe speak with you in english. It shouldn’t be an issue to reach atleast someone that can help you with the number porting there.

Kind regards, Sven