I order iPhone 11, December 6th, 2020 but till now not dispatch. When I'm ordering that time it's showing immediately available. Order number XXXXXX. Because my phone was complaint. I need as soon as possible early.
Can you please let me know
Thank you
Edit o2 Antje: Order number removed
Hi
welcome to our English community.
Nice that you ordered a new iPhone 11 for you.
Did you get any confirmation by e-mail concerning the ordered phone?
There is also the possibility that you received an acceptemail with a higher prepayment. Did you check that?
Or did you receive an e-mail that we did not accept your order?
In any way, you should normally have any kind of e-mail. Please have a look into your e-mail-inbox.
Loving greetings,
Tobias
HI
I placed an order on 23.06.2022 for an iphone 13 pro along with a sim card with contract
it's been a month without 4 days from the order placement date and the order is still in progress, I have made several complaints in the call center and by email but without a concrete answer !
The support people say that the device is on stock and will be sent.
but it has already become exaggerated !
the order number is WSHWXXXXXXXXX
Edit o2_Sven 20.07.2022/15:55: Removed personal data
Hello
welcome to the o2 Community 
.
From what I can see the phone has been shipped by now and you’ve received it today. Is there anything else that we can support you with, else we’d be happy to hear from you that everything worked out with the delivery.
Kind regards, Sven
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
