Hello, me and my husband got o2 M Free boost prepaid and we wanted e-sim cards. Right now I have no signal when i put o2 sim card in my phone. I can’t call anyone, I can’t recieve messages, calls, nothing. Can you please tell me what should I do because if I don’t have signal I can’t receive sms with code for setting up e-sim card. Thanks.
edit o2_Manga: verschoben nach Englisch o2 Community: Mobile
Hello
welcome to our community. Unfortunately the general crisis leads to increased inquiries. We will take care of your request as soon as possible. I promise you won’t be forgotten. A competent moderator or user will answer you. Please be patient.
Until then, #stayhealthy.
Kind regards
your o2 concierge
Hey
did you order a additional Multi Card? You have to transform the Multi Card into an esim. Maybe this videos will help you:
Greetings,
Flo
Hello,
I wasn't in Germany for five months so I wasn't using my O2 sim card. Now I have returned but when I put the sim card I noticed that it says no signal. Then I checked my account and I saw that it has minus credit in it. Will it start working immediately when I put credit?
Hi
welcome to our English community.
Yes, you are right. I just checked your prepaid-card. Your card was blocked as we did not receive a payment. As soon as we receive a payment from you so that your card rises up into the “positive atmosphere”, your card will be activated again so that you can use it normally again.
So, welcome back to Germany.
If you have any further questions, just feel free to contact our community again.
Loving greetings,
Tobias
Hi
welcome to our English community.
Yes, you are right. I just checked your prepaid-card. Your card was blocked as we did not receive a payment. As soon as we receive a payment from you so that your card rises up into the “positive atmosphere”, your card will be activated again so that you can use it normally again.
So, welcome back to Germany.
If you have any further questions, just feel free to contact our community again.
Loving greetings,
Tobias
I put money into my card yesterday it has been more than 24 hours and I talked with your personnel, they told me that it should be fine after 24 hours, it keeps saying no signal. This is getting frustrating. I cant really call anybody since my phone has “no signal”.
Hi
thanks for contacting us again.
We checked your issue together with our prepaid-experts.
As your card got into the collection-procedure already on 10th February 2020, the sim-card cannot be reactivated again.
Therefore, I would like to ask you to order a new prepaid-card. After activating your new prepaid-card, just contact us here again in order to transfer the credit to the new prepaid-card.
I regret that I do not have any other solution for you.
Please order a new prepaid-card here: http://g.o2.de/prepaid-tarife
Loving greetings,
Tobias
Hi
thanks for contacting us again.
We checked your issue together with our prepaid-experts.
As your card got into the collection-procedure already on 10th February 2020, the sim-card cannot be reactivated again.
Therefore, I would like to ask you to order a new prepaid-card. After activating your new prepaid-card, just contact us here again in order to transfer the credit to the new prepaid-card.
I regret that I do not have any other solution for you.
Please order a new prepaid-card here: http://g.o2.de/prepaid-tarife
Loving greetings,
Tobias
Hi
thanks for contacting us again.
We checked your issue together with our prepaid-experts.
As your card got into the collection-procedure already on 10th February 2020, the sim-card cannot be reactivated again.
Therefore, I would like to ask you to order a new prepaid-card. After activating your new prepaid-card, just contact us here again in order to transfer the credit to the new prepaid-card.
I regret that I do not have any other solution for you.
Please order a new prepaid-card here: http://g.o2.de/prepaid-tarife
Loving greetings,
Tobias
Do I have to order it or can I get it from your stores?
Hi
thanks for contacting us again.
We checked your issue together with our prepaid-experts.
As your card got into the collection-procedure already on 10th February 2020, the sim-card cannot be reactivated again.
Therefore, I would like to ask you to order a new prepaid-card. After activating your new prepaid-card, just contact us here again in order to transfer the credit to the new prepaid-card.
I regret that I do not have any other solution for you.
Please order a new prepaid-card here: http://g.o2.de/prepaid-tarife
Loving greetings,
Tobias
Hi
thanks for contacting us again.
We checked your issue together with our prepaid-experts.
As your card got into the collection-procedure already on 10th February 2020, the sim-card cannot be reactivated again.
Therefore, I would like to ask you to order a new prepaid-card. After activating your new prepaid-card, just contact us here again in order to transfer the credit to the new prepaid-card.
I regret that I do not have any other solution for you.
Please order a new prepaid-card here: http://g.o2.de/prepaid-tarife
Loving greetings,
Tobias
Do I have to order it or can I get it from your stores?
Plus, I wanna keep my number will it be possible or not ?
Hi
thanks for your reply.
No, you will certainly receive another number. You have no possibility to keep your number.
Of course, you can also get a prepaid-card from any of our stores who offers prepaid-cards.
Loving greetings,
Tobias
Hi,
I have a problem. While at my apartment, i get no signal or barely any at all. And i pay unlimited data contract which i do not have the opportunity to use.
Thanks
Dear
welcome to our community. 
First of all, please take a look at our article Self help guide for network issues.
Does it help?
Kind regards,
Andrea
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