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No refund since the beginning of the year

  • February 17, 2025
  • 3 Antworten
  • 66 Aufrufe
A
Besucher:in

I ordered Ipad pro with apple pencil pro abd I paid deposit 264.99 euro after that I didn’t get anything, so I contacted the customer service they told me that the order was cancelled and I will got my money back  then I waited more than month after that I called them again and they told me it was a mistake the order is not cancelled and you will receive it in a week , then they told me that they didn’t find me ( I was at home ) so the order is back to the logistics and I will receive my refund within 2 weeks , now I am receiving bills for installation and now it is about more than 10 weeks and I didn’t get my refund back 

Edit: Persönliche Daten aus der Rechnung entfernt o2_Senay

Edit o2_Manga: Titel angepasst und verschoben von O₂ my Handy & Finanzierung zu English Mobile

Lösung von o2_Senay

Hello, ​@Asar very nice of you to get in touch here. After a cancellation, it shouldn't take solong until you get a refund for your payment. We would be happy to take a look for you, but you are logged in here with an interested account. For data protection reasons, we can only look at your data if you are correctly registered as explained here: Registrierung für die o2 Community | O₂ CommunityPlease do this and log in again here. Otherwise, I ask you to contact the hotline on 0176 88855222.

Best regards,

Senay

    3 Antworten

    o2_Senay
    • o2_SenayModeratorin
    • Moderatorin
    • Lösung
    • February 18, 2025
    Hello, ​@Asar very nice of you to get in touch here. After a cancellation, it shouldn't take solong until you get a refund for your payment. We would be happy to take a look for you, but you are logged in here with an interested account. For data protection reasons, we can only look at your data if you are correctly registered as explained here: Registrierung für die o2 Community | O₂ CommunityPlease do this and log in again here. Otherwise, I ask you to contact the hotline on 0176 88855222.

    Best regards,

    Senay

    Wenn dir eine Antwort weitergeholfen hat, markiere den Beitrag bitte als Lösung. Somit können andere Nutzer:innen schneller die Lösungen zu Fragen finden :)
    A
    Besucher:in
    • Asar
    • Autor
    • Besucher:in
    • February 19, 2025

    I have updated my personal data

    o2_Giulia
    • o2_GiuliaModeratorin
    • Moderatorin
    • February 26, 2025

    Hello ​@Asar,

    Unfortunately, we cannot view your data via your prospective customer account as it is not linked to any contract.

    If you have received a request to make a deposit, the amount will be paid back to you automatically.

    Please contact our English speaking support directly on 089/66 66 300 81 (Mon. - Fri. 8 am - 8 pm, Sat. 10 am - 6 pm, on workdays). Our employees can then view the payments and certainly help you.

    Best regards

    Giulia

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