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  • October 30, 2021
  • 1 Antwort
  • 22 Aufrufe
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Besucher:in

Hello,

I have been waiting for 6 days, already, for the new Sim-Card to arrive in order to have Internet at home. We made the contract last Monday 25th October, and today, the SIM card hasn’t arrived yet, and I have no information.

 

edit o2_Tobias: transferred from English Community DSL to English Community mobile

Lösung von o2_Tobias

Hi @UsietDavid, 

welcome to our English Community. 

Nice that you ordered an internet-contract with o2. 

Is it the contract “o2 My Home (LTE/5G)” with an o2 HomeSpot?

Did you get a confirmation by e-mail about your order?

Normally, a sim-card takes up to 5 days to be delivered. As the weekend is now in between, maybe the sim-card will be delivered at the beginning of next week. If I should have a detailed look, just let us know. 

 

Loving greetings,

Tobias

1 Antwort

o2_Tobias
  • o2_TobiasTeam
  • Lösung
  • October 30, 2021

Hi @UsietDavid, 

welcome to our English Community. 

Nice that you ordered an internet-contract with o2. 

Is it the contract “o2 My Home (LTE/5G)” with an o2 HomeSpot?

Did you get a confirmation by e-mail about your order?

Normally, a sim-card takes up to 5 days to be delivered. As the weekend is now in between, maybe the sim-card will be delivered at the beginning of next week. If I should have a detailed look, just let us know. 

 

Loving greetings,

Tobias

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