Hey @Anasyasin,

welcome to the o2 community and sorry for the inconveniece. 

Did you recive your order or should we look up your data?

Greetings,

Flo

No I have not received any email. Please check it. Thanks.

@o2_Flo its been more than a week I am trying to contact you guys. Please respond. I need confirmation that is the order under processing or not. I don’t want an additional headset a month later after buying it directly from the Sony store.

Hey @Anasyasin

I'm sorry you had to wait so long. We are currently faceing with a high number of requests.

If you want me to look at your record, I need a customer number and your four-digit personal customer ID, via DM to @o2_Support. Please write here again when your DM is out. 

Greetings,
Flo

Hey @Anasyasin,

do you need any further help ?

Greetings,
Flo

@o2_Flo I claimed refund from my card company for the delivery charges I paid and ordered the headphones from Amazon. I have not received any email till now. I hope the order is not in the pipeline.

Hey @Anasyasin ,
o2_flo asked you to write to  @o2_Support via private message. 

If you want me to look at your record, I need a customer number and your four-digit personal customer ID, via DM to @o2_Support.
Please write here again when your DM is out.
Greetings,
Flo

Did you manage to get any information on your order and I hope he could help?
Kind regards, Matea