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No confirmation of order after payment

  • July 5, 2021
  • 3 Antworten
  • 94 Aufrufe
R
Besucher:in

Hello ! I ordered a mobile phone with a SIM card contract on Thursday, July 1st and received an email to deposit an amount. I paid via link the next day, but did not receive a confirmation email or email from o2.

I have the transaction ID and reference when I paid the amount.

Reference:
#####
Transaction ID:
######
Status:
Paid
Date:
07/02/2021 12:33 PM

Can you check and tell please.

The email used to order is the same as that used for my forum account.

Many Thanks!

 

Edit: Moved to English Mobile - deleted transaction IDs - o2_Kurt

    3 Antworten

    o2_Ines
    • o2_InesModeratorin
    • Moderatorin
    • July 7, 2021

    Hello @reinhold2002, welcom at our community. :relaxed:

    Sometimes it takes a while for the payments to be booked and for an email to be sent. Has an email arrived yet and have you already checked your spam filter?

    Kind regards, Ines.

    R
    R
    Besucher:in
    • reinhold2002
    • Autor
    • Besucher:in
    • July 7, 2021

    Es gibt noch keine E-Mail, ich habe auch den Spamfilter überprüft. Die Zahlung erfolgte am 02.07.2021

    o2_Larissa
    • o2_LarissaTeam
    • Team
    • July 20, 2021

    Hi @reinhold2002,

    bitte entschuldige die späte Rückmeldung. Möchtest du auf deutsch oder englisch fortfahren? We offer you both :grin:
    Unfortunately, I can't tell you what the current state of your new contract is, because I don't have any data from you. Therefore, please send us a PN to @o2_Support with your 4 digit personal identification number together with your order or customer number.
    Kind regards
    Larissa

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