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need to access my o2 account

G
Neuling

Hi!

hoping someone can help me, my phone got stolen so I need to order a new sim with my existing number. I tried to get in to my o2 account but I entered my password incorrectly and now it won’t let me even try to log in, I know the correct password for it. It tries to make me recover it with sms but I don’t have my phone or sim to do that.

I need to get into my account so that I can order a sim. Could someone even unblock my account so that I can enter my password and access my account?

 

I would really appreciate any help!! Thank you in advance 
Edit o2_Bianca: Moved from English o2 Community Broadband&Landline to English o2 Community mobile

Lösung von o2_Flo

Hey @GeorgiaK,

Unfortunately, I don't have access to your record. To resolve your issue as quickly as possible, I recommend that you contact customer support, as Sandroschubert did. Here you can also find contact information in English. 

Greetings,
Flo

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    5 Antworten

    Sandroschubert
    Legende

    Rufe bitte am Montag die Hotline unter 089 78 79 79 400 (an 07:00 Uhr) an. Den Account entsperrt niemand.

    Alternativ die Hotline jetzt anrufen und die Karte sperren lassen.

    Keine Signatur - dies wurde durch e.I. geschrieben.
    o2_Steffen
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    o2_Flo
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    • 18. September 2023

    Hey @GeorgiaK,

    Unfortunately, I don't have access to your record. To resolve your issue as quickly as possible, I recommend that you contact customer support, as Sandroschubert did. Here you can also find contact information in English. 

    Greetings,
    Flo

    Lerne die Moderatoren kennen & stell dich selbst vor :) https://g.o2.de/o2_Flo
    G
    Neuling
    • GeorgiaK
    • Autor
    • Neuling
    • 2 Antworten
    • 21. September 2023

    Hi! Is there any support in English for prepaid customers? I have reached out to the number you provided but they sent me to another number and no one speaks English. 
     

    thanks

    o2_Steffen
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    Neuling
    • GeorgiaK
    • Autor
    • Neuling
    • 2 Antworten
    • 26. September 2023

    Hi I am still having problems unfortunately, I got to the hotline but they weren’t able to help me, they need to send me a personal number but my correct address is not on file. Is there anyway for my o2 account to just be unblocked and allow me to enter password. I verified my ID when I registered my sim so I can provide this again. My old number is really needed. 

    o2_Steffen
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    • 6. Oktober 2023

    @GeorgiaK,dDo you have the possibility to go directly to an o2 shop near you with your identity card?

    With kind regards

    Steffen

    Du möchtest Tester oder Testerin werden um die aktuellsten Smartphones und Gadgets unter die Lupe zu nehmen? Wir suchen dich! => https://hilfe.o2online.de/testgeraete-8

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